1. Agreement to terms
These Terms of Service (“Terms”) are entered into between Eigen AI, Inc. (“Eigen AI”, “we”, “us”) and the entity or person accessing or using the Services (“Customer”, “you”). If you are accessing the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
2. Services
Eigen AI provides Artificial Efficient Intelligence infrastructure for deploying, tuning, and scaling AI models. Specific features, usage limits, and service levels are described in the applicable order form or subscription plan.
We may update the Services to improve performance, security, or usability. Material changes that reduce functionality will be communicated in advance.
3. Customer responsibilities
- Maintain account security and safeguard access credentials.
- Ensure that your use of the Services complies with applicable laws and our Acceptable Use Policy.
- Promptly notify Eigen AI of any unauthorized access or security incident.
4. Fees & payment
Fees are invoiced according to the order form and payable within thirty (30) days of invoice date unless otherwise specified. Late payments may incur interest at the lesser of 1% per month or the maximum rate permitted by law.
5. Intellectual property
Eigen AI retains all right, title, and interest in the Services, including any updates or improvements. Customer retains all right, title, and interest in Customer Data. Eigen AI may use de-identified data solely to improve and secure the Services.
6. Confidentiality
Each party agrees to protect the other party’s Confidential Information with the same care it uses to protect its own confidential information, and at least reasonable care. Confidential Information includes business, technical, and financial information disclosed in connection with the Services.
7. Security & data usage
Eigen AI implements administrative, physical, and technical safeguards to protect Customer Data. We do not train general purpose models on Customer Data or use Customer outputs for marketing without consent.
8. Term & termination
These Terms remain in effect for the subscription term specified in the order form. Either party may terminate for cause if the other party materially breaches the Terms and does not cure the breach within thirty (30) days notice.
9. Warranties & disclaimers
Eigen AI warrants that it will provide the Services in accordance with applicable documentation and industry standards. Except as expressly stated, the Services are provided “as is” without additional warranties.
10. Limitation of liability
To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, or consequential damages. Eigen AI’s aggregate liability will not exceed the fees paid or payable by Customer for the Services in the twelve (12) months preceding the claim.
11. Governing law
These Terms are governed by the laws of the State of California without regard to its conflict of law principles. The parties consent to exclusive jurisdiction in the state and federal courts located in San Francisco County, California.
12. Contact
Questions about these Terms can be sent to legal@eigenai.com or mailed to:
Eigen AI, Inc.
654 High St.
Palo Alto, CA, 94301