1. Information we collect
Eigen AI collects the minimum amount of information required to deliver and improve Artificial Efficient Intelligence services. This data falls into three categories:
- Account data. Name, email address, company, billing contacts, and authentication details you provide when creating or managing an Eigen AI account.
- Usage data. Logs regarding platform performance, API calls, and configuration metadata that help us secure and optimize AEI workloads.
- Support communications. Information you share with Eigen AI through support tickets, chats, or calls.
2. How we use information
We process personal data to operate and protect Eigen AI services, comply with legal obligations, and deliver customer support. Typical uses include:
- Provisioning and authenticating access to Eigen AI AEI Cloud
- Maintaining audit logs and security telemetry
- Monitoring quality, latency, and cost trends
- Responding to product feedback or customer requests
Eigen AI does not train foundation models on customer prompts or outputs. Data within customer inference workloads remains segregated and under your control.
3. Sharing & disclosure
We only share personal information with trusted third parties who uphold equivalent confidentiality obligations, including:
- Cloud infrastructure providers that host Eigen AI services
- Billing and accounting vendors needed to process payments
- Professional advisers (lawyers, auditors) when required by law
We may disclose information to comply with legal processes or requests from public authorities, provided such requests are valid and proportionate.
4. Data retention
Eigen AI retains personal information only for as long as needed to provide services, fulfill contractual commitments, or meet legal requirements. Logs associated with inference workloads follow customer-configurable retention policies.
5. Your rights
Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal data. To exercise these rights, contact us at privacy@eigenai.com.
6. Cross-border transfers
Eigen AI operates globally. When we transfer personal data outside of the originating region, we rely on standard contractual clauses or other approved safeguards to ensure adequate protection.
7. Updates to this notice
We review this Privacy Notice periodically. When updates are made, we revise the “Last updated” date and share material changes via email or in-product notifications.
8. Contact
Questions about this Privacy Notice can be sent to privacy@eigenai.com or:
Eigen AI, Inc.
654 High St.
Palo Alto, CA, 94301